REFUND POLICY

OVERVIEW

At Cali K9®, we are committed to delivering exceptional results for every dog and family we work with. We stand behind our training programs and instructors. Please read this policy carefully before enrolling in any program or purchasing any service.

DEPOSITS

All deposits paid to secure a training slot are non-refundable. Deposits are used to reserve your place in our program and compensate our team for pre-training consultation and scheduling work.

Deposit Transfer

If you need to reschedule, deposits may be transferred to a future start date one time, provided you notify us at least 7 days before your scheduled start date. Transfers are subject to availability.

PROGRAM PAYMENTS

All program payments are non-refundable. Cali K9® does not issue refunds for any training program, service, session, or purchase — before or after training begins. All sales are final.

If you need to change your program start date, please see the deposit transfer terms above — we will always do our best to work with you on scheduling.

BOARD & TRAIN PROGRAMS

Board & Train programs require full payment or a payment plan agreement prior to drop-off. After your dog is dropped off and training begins, no refunds will be issued for any reason, including early pick-up.

If your dog is asked to leave the program early due to health concerns or safety issues beyond your control, Cali K9® will work with you on a prorated credit toward future services at our discretion.

ONLINE TRAINING PROGRAMS

Digital products and online course access are non-refundable once access has been granted. If you experience a technical issue preventing access, contact us within 72 hours and we will resolve the issue promptly.

MERCHANDISE

All merchandise sales are final. No returns or refunds are offered on physical products. If your order arrives damaged or you receive the wrong item, contact us and we will make it right.

MEDICAL EXCEPTIONS

If your dog experiences a documented medical emergency that prevents participation in a program, please contact us immediately. We will review medical documentation on a case-by-case basis and may offer a credit toward a future program at our discretion. All sales remain final and no refunds are issued under medical exceptions, but we will make every reasonable effort to work with you.