PRIVACY POLICY

INTRODUCTION

Cali K9® (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

INFORMATION WE COLLECT

Information You Provide

We collect information you voluntarily provide when you:

• Fill out a contact or evaluation request form
• Enroll in a training program or make a purchase
• Subscribe to our email list or newsletter
• Communicate with us by phone, email, or chat
• Create an account on our platform

This may include your name, email address, phone number, mailing address, payment information, and information about your dog (breed, age, behavior history).

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address and general location data
• Browser type and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, manage, and improve our training services
• Process payments and send booking confirmations
• Communicate with you about your program, schedule, and progress
• Send marketing communications (with your consent, where required)
• Respond to inquiries and provide customer support
• Comply with legal obligations
• Analyze usage trends to improve our website and services

SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who assist us in operating our website and delivering services — such as payment processors, email service providers, scheduling tools, and analytics providers. These parties are contractually required to protect your information and may only use it as directed by us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Cali K9®, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website of any such change.

COOKIES

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to notify you when a cookie is being set. However, some features of our website may not function properly without cookies.

We use cookies for purposes including session management, remembering your preferences, and understanding how visitors use our site (analytics).

DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

YOUR RIGHTS & CHOICES

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time using the link in any email we send
• Data Portability: Request a machine-readable copy of your data where applicable

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below.

CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

SECURITY

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.